Information only. Not medical advice, and not a recommendation to use any compound. We do not sell or supply any compound Speak to a doctor before any decision about your health Information only. Not medical advice, and not a recommendation to use any compound. We do not sell or supply any compound Speak to a doctor before any decision about your health Information only. Not medical advice, and not a recommendation to use any compound. We do not sell or supply any compound Speak to a doctor before any decision about your health
Genexis Health
Compounds
Policy

Privacy Policy

This policy explains what personal data we collect when you use this site or place an order, why we hold it, and what rights you have over it.

Last updated September 2025 · Genexis Health Ltd.

1. Who we are

Genexis Health Ltd. is the data controller for personal data collected through this website. You can reach us at research@genexishealth.uk.

2. What we collect

Information you give us

  • Correspondence. If you email us — with a correction, a question or anything else — we hold what you send and our reply.
  • Nothing else. There is no account, no order, no basket and no form that collects personal data on this site.

If you contact us through Telegram or Instagram, anything you send is also processed by that platform under its own privacy policy, which we do not control. Email us instead if you would rather not use them.

Information collected automatically

  • Standard server log data, including IP address, browser type and pages requested;
  • Local storage entries recording that you completed the site entry confirmation and the contents of your current order. These stay in your browser and are not transmitted to us unless you submit an order.
  • Aggregate site statistics collected by Cloudflare Web Analytics — page views, referring site, country, browser and device type. This is measured without cookies and without any cross-site identifier, so it cannot follow you to other websites and does not build a profile of you. We see totals, not individuals.

We do not collect payment card details through this website. Payment is handled separately once an order is approved, through a payment provider that processes those details directly.

3. Why we use it

  • To reply to you;
  • To understand which pages are read, in aggregate, so we know what to improve;
  • To comply with any legal obligation that applies to us.

We do not sell personal data, and we do not use it for behavioural advertising.

4. Our lawful basis

  • Legitimate interests — replying to correspondence, and understanding in aggregate how the site is used so we can improve it. Neither involves profiling you.
  • Legal obligation — any disclosure we are required by law to make.

5. Who we share it with

We share personal data only where necessary, with:

  • Netlify, which hosts this website;
  • Telegram and Instagram, where you choose to contact us through them;
  • Cloudflare, which provides the cookieless analytics described above;
  • Professional advisers, under duties of confidentiality;
  • IT and hosting providers acting as our processors under written contract;
  • Regulators, law enforcement or emergency services, where we are legally required to disclose or where we consider there is a serious risk to someone's safety.

6. How long we keep it

  • Correspondence: up to three years.
  • Aggregate analytics: retained by Cloudflare under its own retention policy. It contains no personal identifier we could link back to you.

7. International transfers

Where we transfer personal data outside your country, we do so using an approved transfer mechanism — an adequacy decision, or standard contractual clauses with appropriate supplementary measures. You may request details of the mechanism used.

8. Your rights

Subject to the applicable regime, you may have the right to:

  • Access the personal data we hold about you;
  • Have inaccurate data corrected;
  • Request erasure, where we have no overriding basis to retain it;
  • Restrict or object to processing;
  • Receive your data in a portable format;
  • Withdraw consent where processing is based on consent.

To exercise a right, email research@genexishealth.uk. We respond within one month and may need to verify your identity first.

9. Cookies and local storage

This site does not use advertising or third-party tracking cookies. It uses your browser's local and session storage for three strictly functional purposes:

  • gx.gate — records that you completed the site entry confirmation, with the policy version and timestamp, so you are not asked again for 90 days;
  • That is the only entry we set. There is no basket or checkout on this site, so nothing about what you looked at or enquired about is stored in your browser.

This never leaves your browser. Clearing your browser storage removes it, and you will be asked to complete the entry confirmation again.

Our analytics come from Cloudflare Web Analytics, which sets no cookies and uses no cross-site identifier. That is deliberate: we can see how many people visit without tracking anyone, and without putting a consent banner in your way.

We load web fonts from Google Fonts, which means your browser makes a request to Google's servers when you load a page. If you would prefer we self-host fonts instead, let us know.

10. Security

We apply appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls limiting order data to staff who need it, and retention limits. No system is perfectly secure; if a breach occurs that is likely to result in a risk to your rights, we will notify you and the relevant supervisory authority as required.

11. Contact and complaints

Contact research@genexishealth.uk with any privacy question. If you are not satisfied with our response, you may complain to the data protection supervisory authority in your country. In the UK this is the Information Commissioner's Office; in the EU it is your national data protection authority.